How To Add a User to Your Rapidi Account

Rapidi supports multiple users under the same account.

Typically, the first user from a company who signs up in Rapidi also creates the account, and all services are associated with that account.

To add additional users to the same account, follow these steps:

  1. Log in as the original user who created the account (Account Admin).
  2. In the top-right corner, select the utensils icon - right-pointing wrench (🔧) icon - and open Account Admin.
  3. Go to Create User.
  4. Complete the form and select Create User.

After the user is created, you can grant access to your Rapidi services:

  1. In Account Admin, go to Service Access.
  2. Assign the appropriate permissions for the new user.

By default, newly created users do not have access to any services until access is granted.

The new user will receive an email with a link to set their password and configure password recovery questions.